Complaints procedure

Our complaints procedure is now part of our terms: Terms, article 12 Complaints.

In short: email support@arrivalsim.com with your order number. We confirm receipt within 2 working days and give a full answer within 14 days. ArrivalSIM is not a member of a disputes committee. You can take a dispute to the competent court, and the European Consumer Centre in your country can give free advice.