FAQ

Before you buy

Does my phone work with eSIM?

Most phones from 2019 and later do, if they are not carrier locked. Use the compatibility check.

Can I keep my own number?

Yes. Your own SIM stays in the phone. You can still receive calls and texts on it, though your own carrier may charge roaming for those.

Does the plan include calls or a local number?

No. Our plans are data only. WhatsApp and other apps that use data work as normal.

What does "Our pick" mean?

It is the plan we would buy for a typical trip of two to four weeks.

Installing

When should I install?

At home on wifi, a day or two before you fly. Keep the line switched off until you land.

Can I install the same QR code twice?

No. Each code works once. If you delete the eSIM, it is gone.

On the road

Can I top up?

Yes. All our current plans can be topped up on the same eSIM. Use the top-up page with your eSIM number. You keep the same eSIM and do not need a new QR code.

Can I use hotspot?

Yes. Every plan we sell allows hotspot. We check this per country before a plan goes online.

Refunds

Can I get my money back?

Yes, as long as the eSIM has not been installed. Once installed, the right of withdrawal ends. If the eSIM does not work because of a fault on our side, you can always contact us. Full rules: withdrawal and refunds.

Privacy

What data do you keep?

Only what we need to deliver your eSIM and keep our accounts. Read the privacy statement.